1.2 Time and Means of Delivery/Return
The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion.
For the delivery of your order, you must state the delivery address and the respective delivery shall take place as follows:

• a. Through a transportation company, indicatively TNT, FedEx outside Greece and ELTA Courier within Greece.
  For more information, as regards our partner:
  • ELTA Courier, please follow the herein link;
  • TNT, please follow the herein link;
  • FedEx, please follow the herein link;
  Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you and solve the problem the soonest possible (see also terms 6.5.b. and 6.12 above). Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 of the Greek Civil Code. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. HELLAS HANDMADE is not liable for any such pricing change.
• b. In case you exercise the right of rescission under article 10, we encourage you to contact our Customer Care Team through the “Contact us” section, so that we can ask one of our partners to undertake the transportation of the product(s). In this case, the consumer will bear the return cost, but HELLAS HADMADE will bear the responsibility of transporting the order from the delivery address to the carrier. Otherwise, the consumer bears both the cost and the responsibility of transportation if he/she chooses to return the products with a carrier of his choice. In case of return of defective products (provided that the conditions of article 12 on defective products or on the lack of agreed capacity are fulfilled), return must always take place after communication with our company, which undertakes both the responsibility and the transportation cost for the return of the products to the carrier.
• c. Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient’s address and information in a special form on our website, so that the product can be delivered directly to him/her. You have the option of multiple deliveries to different destinations and to multiple recipients without restrictions. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.
• d. Please note that in case of account deposit (Direct Bank transfer), the delivery proceedings shall initiate only following full and complete payment of the purchase price.
• e. Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) and with estimated delivery time within 1-8 working days from the registration of the respective order.