1.1. Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
1.2 Time and Means of Delivery/Return The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion. For the delivery of your order, you must state the delivery address and the respective delivery shall take place as follows:
a. Through a transportation company, indicatively TNT, FedEx outside Greece and ELTA Courier within Greece. For more information, as regards our partner: • ELTA Courier, please follow the herein link; • TNT, please follow the herein link; • FedEx, please follow the herein link; Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you and solve the problem the soonest possible (see also terms 6.5.b. and 6.12 above). Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 of the Greek Civil Code. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. HELLAS HANDMADE is not liable for any such pricing change.
b. In case you exercise the right of rescission under article 10, we encourage you to contact our Customer Care Team through the “Contact us” section, so that we can ask one of our partners to undertake the transportation of the product(s). In this case, the consumer will bear the return cost, but HELLAS HADMADE will bear the responsibility of transporting the order from the delivery address to the carrier. Otherwise, the consumer bears both the cost and the responsibility of transportation if he/she chooses to return the products with a carrier of his choice. In case of return of defective products (provided that the conditions of article 12 on defective products or on the lack of agreed capacity are fulfilled), return must always take place after communication with our company, which undertakes both the responsibility and the transportation cost for the return of the products to the carrier.
c. Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient’s address and information in a special form on our website, so that the product can be delivered directly to him/her. You have the option of multiple deliveries to different destinations and to multiple recipients without restrictions. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.
d. Please note that in case of account deposit (Direct Bank transfer), the delivery proceedings shall initiate only following full and complete payment of the purchase price.
e. Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) and with estimated delivery time within 1-8 working days from the registration of the respective order.
1.3. Delivery cost: Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:
a. The cost for deliveries within the Greek territory and the rest EU Member countries shall rely on the pricing policy of our partners’ network, indicatively TNT, FedEx, ELTA Courier and shall be calculated automatically in the purchase basket link (depending on the data re volumetric and weight features of each product/order and the delivery address) and shall be included in the order placement request before the finalization of the order and its respective payment.
b. It is further being clarified that for deliveries outside the EU you may place a request of interest for obtaining the product through our Customer Sales Support Team and the “Contact Us” link. As long as the delivery is considered to be feasible, following our interlan proceedings, we shall confirm the approval of your order and the shipping of the product, as well as the respective transportation costs.
c. Specifically, for orders of Gift Boxes, the transport cost in Greece, is as follows: • In Attica area: 5 Euro per Gift Box • Outside Attica Area: 10 Euro per Gift Box.
1.4. Free shipping
a. The Company has the possibility to offer part or total coverage of the transportation costs through promotion actions which shall be announced and uploaded on the Website and will be visible following the finalization of the orders in the respective section as regards the shipping details.
b. For your facilitation, in your purchase basket section the remaining order cost in order for you to have the right to Free Shipping will appear accordingly.
c. The Free Shipping service may not be applicable when discount vouchers or other special or promotional offers are being also used.
1.5. If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods as expressly mentioned above. The distributor will attempt to deliver the goods up to 3 times, otherwise the goods will remain in the distributor’s premises under your own responsibility and expense and under the carriers’ general terms of storage.
a. Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for custom duties and/or any other taxes/fees/costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
b. Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from HELLAS HANDMADE, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
c. The shipping cost for international destinations (excluding the European Union) is subject to the distinctive volumetric and weight features of each product and to the specific destination. As we process your order, you will receive prior notice of these details, and you will be made fully and properly aware of the cost incurred in the delivery of your order.
1.7. If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our Customer Care Team will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
1.8. In our effort to maintain the quality and freshness of our products, we place small and frequent orders to our suppliers and we do not keep large stocks in our warehouse, thus reducing the extra delivery time from the supplier to the consumer.