1.1. Welcome to Hellas Handmade’s Website, www.hellashandmade.com (hereinafter referred to as the “Website”), part of Hellas Handmade Foods General Partnership which includes Hellas Handmade® trademark and the respective rights.
Www.hellashandmade.com is an online shop that offers traditional Greek packaged food, meals and dishes and related products and services for sale (such as, for instance, recipes or cultural videotaped recipes based on the products on sale etc.). The owner of this Website is the company under the name “HELLAS HANDMADE FOODS GENERAL PARTNERSHIP”, based at 7, Isionis street, Athens 11853, Greece, Tax Registration Number: 801437050, Tax Office: A’ Athinon, (hereinafter referred to as “HELLAS HANDMADE”, “we”, “us”), which is also the Website administrator.
1.2. Access to this Website and to the products and services offered through this website (hereinafter referred to as the “Services”), the use of these as well as the execution of transactions are subject to these terms, conditions and notes (hereinafter referred to as the “Terms and Conditions”). By browsing the Website and using the Services and/or proceeding to transactions of Products, you consent to the current Terms and Conditions in their entirety, as well as to their occasional updates, which govern the relationship between yourself and us. In case of disagreement or reservation on your part regarding part or all of the present terms you can contact our Customer Care Team through the Contact us section or send us a written letter to our address, before browsing or using the Services or realizing a transaction. Otherwise the acceptance of all terms by you is unconditional.
1.3. You should visit this page regularly to check for any changes made to the Terms and Conditions. Please note that any changes in terms do not refer to orders you have already placed, but are valid for the future. Our company reserves the right to amend, update or upgrade at any time, without prior notice to the user/consumer/visitor/member/buyer (hereinafter collectively referred to as “the user”) of HELLAS HANDMADE’S (as a whole or on an either/or basis):
b. part or the whole of HELLAS HANDMADE’S content
c. part or the whole of the exterior appearance (interface), the structure or composition (configuration) of HELLAS HANDMADE’S and its technical specifications, as well as limiting access to the entire website or part of it and/or part of it becoming available by subscription. The company also reserves the right at all times, without justification and without prior notice to HELLAS HANDMADE ‘S user to cancel, suspend or terminate HELLAS HANDMADE’S operation. Access to this Website is allowed under the present terms and conditions and we reserve the right to remove or change the Services without prior notice.
1.4. This Website also contains links to other Websites, which are not operated by HELLAS HANDMADE’S family (the “Linked sites”). HELLAS HANDMADE has no control over the Linked Sites, and does not guarantee the timeliness, accuracy, legality, completeness or quality of their content and accepts no responsibility for them or for any loss or damage that may be caused by their use. Your use of the Linked Sites will be subject to the terms and conditions applicable to each website.
1.5. By registering on our website, you automatically become a member of HELLAS HANDMADE and can register either as an individual or as a professional. Please note that in case of a professional/company, registration is possible only by the legal representative of the company, who solemnly declares upon registration that he/she represents the company and has the right to implement transactions on its behalf. HELLAS HANDMADE is entitled, unjustifiably or/and for legal purposes (for instance due to a previous violation of these Terms and Conditions, due to unlawful conduct, etc.) to refuse the request of a member for the provision of any of the services or the realisation of transactions with the company.
1.7. If you wish, you can subscribe to our company’s newsletter list. Registration is possible for non-members as well.
2. DESCRIPTION OF TRANSACTIONS & SERVICES
2.1. HELLAS HANDMADE’S online store displays, promotes and resells the products of suppliers with whom it collaborates. The term supplier is used as defined in L. 2251/1994 on consumer protection, as well as each producer/packer, importer/distributor, as defined in specific legislative provisions (hereinafter referred to as “suppliers” in short). The company reserves the right to select freely the products that it displays on its Website and to modify, update and/or withdraw these at any time and without prior notice. The same applies to its pricing policy; it may select and implement freely any deals and discounts, and it may modify, update and/or withdraw them at any time and without prior notice and/or subject to any deadline, as long as it informs the users as and where it is provided by the law.
2.2. In any case please note that the description of product ingredients and in general the information included in the product labels and the production and expiry dates of these is the responsibility of the same suppliers whose information is listed on the product and that HELLAS HANDMADE’S (which participates in the distribution chain only as an intermediate or end seller) is not required and able to check the truth or accuracy of this data nor is it accountable for it.
2.3. In addition, HELLAS HANDMADE’S website features videotaped recipes and food preparation recommendations based on the products sold on our website to which all users have access exclusively for domestic use. The Website content and recipes are intended exclusively for consumers who are above the age of eighteen (18). The result of the execution of these recipes cannot be guaranteed, even if all steps are followed according to the instructions given by us or the producer. The consumer is solely responsible for the result or any problem that may arise whilst preparing a recipe. In short, each recipe is provided “as is”. The additional information about each product must always be taken in serious consideration, whether it refers to storage, consumption, cooking, or any other possible use of such product, as well as to the properties of the devices and other tools used for the execution of the recipes.
4. Prohibitions when accessing and using the Website
4.1 You shall not misuse this Website; you shall not hinder or interfere in any way with the operation of the website or replace or modify its content. You shall not commit or encourage a criminal offence, transmit or distribute viruses, trojans, worms, logic bombs, or post any other malicious or technologically harmful material and you shall not commit any actions that can lead to unacceptable or extensive damage to the infrastructure or operation of the website. Furthermore, you shall not use the website in breach of confidence or in any offensive or obscene way.
4.2. In addition, you shall not hack into any aspect of the Services, corrupt data, cause annoyance to other users, violate any other person’s proprietary rights, send any unsolicited advertising or promotional material, commonly referred to as “spam”, or attempt to influence the performance or functionality of any facilities of or accessed through this Website. Any breach of this provision shall constitute a criminal offence under Greek legislation. HELLAS HANDMADE will report any such breach coming to its attention to the relevant law enforcement authorities and will disclose your identity to them under the conditions of the law.
4.3. You may connect to our website under the terms of articles 5.5. and 14 with your own means and via companies and providers of your choice.
4.4. Should there be no activity for 60 minutes, you will be automatically disconnected from the online store’s members’ area.
5. Intellectual Property, Software and Content
5.1. The website www.hellashandmade.com is the official website of HELLAS HANDMADE. The intellectual property rights of all the software and content you access on or through this Website remains the property of HELLAS HANDMADE’S or its licensors and are protected by international copyright laws and treaties on intellectual property rights. All such rights are reserved by HELLAS HANDMADE’S and its licensors.
5.2. Under no circumstances should the display and view of the Website’s content be construed as a transfer and/or cession of authorization and/or its right of use to anyone. You may store, print and view the available content solely for personal use. You may not publish, handle, distribute, copy in whole or in part, transfer, alter, store, re-publish, modify or otherwise reproduce, in any format, any part of the content or copies of the content provided to you or featuring on this Website, nor may you use any such content in relation to any business or commercial activity without HELLAS HANDMADE ‘S written permission.
In addition, you may not modify, translate, reverse engineer, rebuild or create derivative works using any software or accompanying documentation offered by HELLAS HANDMADE or its licensors. Moreover, you are not granted any license or consent to use HELLAS HANDMADE’S trademarks in any way, and you consent not to use such trademarks or any trademarks which are similar in color, without HELLAS HANDMADE’S written permission.
5.3. Photographic representation of our products
We have made every possible effort to ensure a realistic and accurate photographic representation for the majority of the products sold through our Website. Yet, due to technological limitations, these representations may vary from the actual condition, form and image of the products. This is absolutely natural given the limited technological possibilities, even when using the latest technological developments in the field of photographic representations.
Please note that, although HELLAS HANDMADE has tried to accurately display the colors of the products, the actual colors you see will depend on your monitor specifications and therefore may not be accurate. Furthermore, it might occur that photos or videos include information or data which do not depict the most recent version of a product, since they have been filmed or taken in a prior time period.
5.4. We do not claim or guarantee the accuracy or reliability of any of the information or content regarding any goods or services, software or advertisements contained on, distributed through, received by or linked and accessed through this Website, as well as for the content of third parties’ websites in which you may be either redirected by the Website or granted access to by the Website.
5.5. Website access license
Users are hereby granted a limited license to access and make personal use of this Website, but not to download or modify it, or any part of it, except with HELLAS HANDMADE’S express written permission. This license does not allow for any resale or commercial use of this Website or its content, any collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its content, any downloading or copying of account information to the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. However, by visiting our Website, you have the exclusive right to download for free, in the provided PDF format, the recipes presented on the Website, for personal use only.
5.6. It is prohibited to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit this Website or any part of it for any commercial purpose, without our express written permission. We have exclusive rights to the domain name of our firm and all brands represented on our site are rightfully subject to lawful protection.
5.7. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including videos, images, text, page layout, or form) of the Website of HELLAS HANDMADE without our written permission. You may not use any “meta tags” or any other “hidden text” based on names or trademarks of HELLAS HANDMADE without our express written consent. In case of unauthorized use, the license granted by HELLAS HANDMADE is terminated.
5.8. You may not use any logo or other proprietary graphic or trademark of HELLAS HANDMADE, or open source code or part of the link without our prior written consent.
6. Terms of sale
6.1. By placing an order you agree to purchase a product according to the following terms and conditions. We usually dispatch products only to member states of the European Union (see Shipping Policy in article 8). For deliveries outside the European Union, you may submit a wish request, by contacting our Customer Care Team via the “Contact Us” page section and as long as the delivery is feasible following our special proceedings to decide so, we shall confirm your order and its consequent shipping. In particular, deliveries outside the European Union will be processed in a special procedure in order to be approved or rejected and our customers will be informed regarding the acceptance or rejection of their request by e-mail within six working days. Please note that the automated message which appears on the screen with the details of your order request received by our company does not constitute acceptance of your order, but it is received subject to the above procedure. In case of acceptance, you will receive an order confirmation e-mail, according to the above, which should include the details for the checkout through payment.
Depending on the legislation of each country outside the European Union, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. For more information, please refer to par. 8.6 below.
b. You may also place your order as a non-registered user (GUEST USER), without having to be registered as a HELLAS HANDMADE’s user.
6.3. HELLAS HANDMADE collaborates with many suppliers to bring you a very wide range of products at the best possible prices. Furthermore, orders can be shipped 24 hours a day, 7 days a week. For this reason and to keep you fully informed and protect you in the best possible way against unforeseen circumstances, orders are completed as follows:
a. Upon completion of your order request, your total aggregate order will appear, including all the details of your request. If you proceed to the stage of completion of your order, you will be connected to the third-party payment service provider to complete the payment of the agreed price under the terms of the following section (b) as well as article 9 below. Upon successful completion of the payment, you will receive an automated e-mail confirming your order, which will be sent to the email address you have indicated. In case you select the account deposit payment method (Direct Bank transfer), the order will not be executed until the company’s bank account is credited with the total amount due.
b. To ensure the highest possible security of your transactions, our Company may (but is not obliged to) carry out a control through the collaborating payment service providers as to the correctness of the payment information you have sent us (in case of credit card payment or payment through a third-party online payment service provider) upon completion of your order and connection with a third-party payment service provider. Our Company may reject your order if there is any problem or even the possibility of any problem arising regarding this information.
a. After that, your order proceeds to the stage of collection and you will receive an e-mail when the products are ready to be shipped to the indicated shipping address (or in case of multiple deliveries, to the shipping addresses). The delivery of your products is subject to the Terms of article 8 below.
b. In case there is an unexpected shortage from the suppliers, for any reason, in one/some of the products you have ordered and/or a product will be available after the time of delivery stated on our online store, or in case there is a problem regarding the products included in your order, our Company will make every possible effort to contact you either by e-mail, via the e-mail address you have indicated, or calling you directly through one of its representatives (or in all of the above ways) to consult with you for any modification, correction or cancellation of your order. In case we have not been able to contact you for up to 7 calendar days, then your order will be executed for the part which is available and it will be cancelled for the rest of it. In any case, you will be notified of any modification of your order again by e-mail, via the e-mail address you have indicated. This e-mail will also constitute a confirmation of your order based on which your order will be executed. The shipping of the products will be carried out according to article 8 below.
6.6. Please note that shipping times may vary depending on the availability of the products and the commitment of the producers regarding the delivery time (we collect the majority of our products from their place of origin/suppliers), therefore any delay on the part of the suppliers will delay our shipping time. Delivery times are subject to delays caused by courier delays or force majeure for which we cannot be held responsible. Within the European Union, deliveries usually take 3-6 working days after the shipping confirmation (1-5 working days within Greece). Please check article 8 on our company’s Delivery Policy for further information.
6.7. After receiving the confirmation email you can use the order tracking tool we provide, at all times, available in the e-mail itself, or through the respective website of our partner/third party supplier, or via “my account” section in our Website. You will also receive e-mails informing you of the status of your order, if necessary.
6.8. In order to implement a transaction at HELLAS HANDMADE you must be over 18 years of age. Visitors under the age of 18 should not exchange data and any information with us. When placing an order, you undertake that all details you provide us with are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. In any case, the Company reserves the right to proceed to the controls referred to in article 6.4.b above.
6.9. Please note that, due to the nature of our products, which consist mainly of products that can be damaged or expire soon, or of perishable and thereby sensitive products, it is the customer’s responsibility to follow the instructions provided on the product package or on our Website. Likewise, the customer undertakes the responsibility for the products from their delivery to the carrier. In addition, due to the nature of the offered products, we will hold no responsibility in case the product is not received from the customer on the day of delivery, through fault of their own, i.e. on the first delivery attempt. HELLAS HANDMADE reserves the right to change the specifications of all merchandise without prior notice.
a. All items are intended for personal use only and not for re-sale, except in the case of professionals (retailers/B2B customers), who must have already completed the “VAT registration” procedure and have been approved as B2B (Business to Business) customers.
b. Users who register on our website as professionals bear the responsibility for the correctness and legality of the information they state on our website as well as for making transactions. By registering on our website as a professional you solemnly declare to our Company that 1) you represent or are entitled to represent the legal person in this transaction and that you bind said person and 2) that you are personally responsible for tax compliance and any police market provisions that may apply to your business, as well as all the rules for storage, conservation and delivery of these products.
6.11. When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase contract will be drawn up only after your payment has been authorized and the amount has been charged to your credit card, debit card or PayPal account, or when the Company’s bank account is credited with the total amount due. In case you select the account deposit payment method (Direct Bank transfer), the order will not be executed until the company’s bank account is credited with the total amount due. Please note that we only accept Euro for the above deposit payment method (Direct Bank transfer).
6.12. During the processing of your order you will receive a number of automated e-mails informing you on the progress of your order. These emails concern the following steps:
a. Order confirmation: as provided in articles 6.4 and 6.5. above
b. Order processing: When the products of the order have been collected and are ready to be shipped to your address.
c. Incomplete order: You will be notified in case one/some of the products of your order has/have not been collected and the order has remained incomplete.
d. Cancelled order: In case your order has been cancelled for the reasons mentioned in the Present Terms
In addition, in case anything is missing or a problem occurs while processing your order, you will receive a corresponding e-mail and/or we will contact you by phone, via the e-mail/ phone numbers you indicated when you registered or when you placed your order on our website.
6.13 By sending an order request you consent to receiving the above notices, which are a precondition for the proper progress of your order. You should make sure you can receive these e-mails and store them throughout the duration of our transaction. In case you are not receiving these e-mails, you have to contact our Customer Care Team through the “Contact us” section. The parties agree and acknowledge that the communication described in article 6.12 and the pattern of said communication (by e-mail or telephone) also covers the legal conditions of your written briefing, your notification, the confirmation of your order, so far as is required by law. Should you wish to object, or to ask for clarifications regarding the content of an e-mail you have received as mentioned above, or for any other reason, you may contact our Customer Care Team through the “Contact us” section.
7.1. HELLAS HANDMADES’ users consent to the company maintaining the general right to change freely its pricing policy, to modify the quoted prices on the website and to change and/or withdraw the offers at any time, with or without prior notice to HELLAS HANDMADES’ users, who will be informed on the current price through the relevant posting on the website. Whilst we try to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it. If we cannot reach you, we will treat the order as cancelled. If you cancel your order as per our Terms and Conditions, but have already paid for the products, you will receive a full, interest-free refund.
7.2. All prices shall be in Euro and are inclusive of VAT. Shipping costs will be additionally charged and you will be notified of the cost, when placing your order. For the customers in European Union, any additional charges that may occur are clearly displayed and included in the “Total Cost”, such as, for example, special packaging or customs clearance fees.
7.3. Professional customers (B2B) based within the European Union (EU) (EXCEPT Greek registered B2B Customers), after VIES validation of their VAT nr, will not be charged with VAT. VAT will be applied normally to delivery charges as per Greek tax legislation.
7.4. The Services may contain typographical errors or other errors or inaccuracies and may not be complete or updated to the last detail. We therefore reserve the right to make corrections to any errors, inaccuracies or omissions and to change or update information on the Website at any time without prior notice. We also reserve the right to refuse to process any orders that you have placed based on information contained in the Services that may contain errors or inaccuracies, including, inter alia, errors, inaccuracies or out-of-date information about pricing, shipping, payment terms, or return policies.
7.5. Please note that certain products are standardized and packaged by their supplier and, therefore, their weight may vary by certain grams per package, but will always be within the range described on our website for a specific product price.
8. Delivery/Shipping/Returning Policy
8.1. Our company offers alternative ways of receipt and delivery of products for your convenience, as listed below. When you place your order, you are asked to choose how you wish to receive or how you want us to send you the products you have ordered. Depending on the way you have selected, the total final cost of your order is calculated. This cost will be used for the payment of your order and will be included in the order confirmation.
8.2 Time and Means of Delivery/Return The delivery time of your order is determined by its finalization as well as the order confirmation e-mail received upon its completion. For the delivery of your order, you must state the delivery address and the respective delivery shall take place as follows:
a. Through a transportation company, indicatively TNT, FedEx outside Greece and ELTA Courier within Greece. For more information, as regards our partner: • ELTA Courier, please follow the herein link; • TNT, please follow the herein link; • FedEx, please follow the herein link; Our company and its partners take all necessary steps to ensure the timely delivery of the order to the buyer based on the basic delivery schedule of each transportation company. We cannot guarantee neither the arrival time nor the exact delivery time of the ordered goods, as it depends entirely on the transportation companies that we collaborate with. Our company is not accountable for any delays caused by force majeure or unexpected events or events beyond its control. In the event of any delay, our company will make every possible effort to contact you and solve the problem the soonest possible (see also terms 6.5.b. and 6.12 above). Our company is responsible for the proper delivery of your order to the carrier, and, from that point on, the liability lies with the buyer subject to article 524 of the Greek Civil Code. The transportation cost is defined by the pricing policy of each transportation company, which is solely responsible for shipping charges and which may alter the relevant prices at any time. HELLAS HANDMADE is not liable for any such pricing change.
b. In case you exercise the right of rescission under article 10, we encourage you to contact our Customer Care Team through the “Contact us” section, so that we can ask one of our partners to undertake the transportation of the product(s). In this case, the consumer will bear the return cost, but HELLAS HADMADE will bear the responsibility of transporting the order from the delivery address to the carrier. Otherwise, the consumer bears both the cost and the responsibility of transportation if he/she chooses to return the products with a carrier of his choice. In case of return of defective products (provided that the conditions of article 12 on defective products or on the lack of agreed capacity are fulfilled), return must always take place after communication with our company, which undertakes both the responsibility and the transportation cost for the return of the products to the carrier.
c. Gifts orders: You can also order one or more gifts and send them to any recipient you wish within the European Union, simply by filling out the recipient’s address and information in a special form on our website, so that the product can be delivered directly to him/her. You have the option of multiple deliveries to different destinations and to multiple recipients without restrictions. When sending gift parcels to other recipients, make sure the recipient can receive gift parcels and that, generally, the gift will not be considered undesirable for any reason, nor will it be rejected upon delivery, otherwise the product will be shipped to the billing address under the responsibility and expense of the buyer.
d. Please note that in case of account deposit (Direct Bank transfer), the delivery proceedings shall initiate only following full and complete payment of the purchase price.
e. Please note that deliveries are carried out only during working days (Monday-Friday excluding holidays) and with estimated delivery time within 1-8 working days from the registration of the respective order.
8.3. Delivery cost: Subject to any special charges for the transportation and delivery which will be expressly mentioned for a product listed on our website, the general pricing policy is the following:
a. The cost for deliveries within the Greek territory and the rest EU Member countries shall rely on the pricing policy of our partners’ network, indicatively TNT, FedEx, ELTA Courier and shall be calculated automatically in the purchase basket link (depending on the data re volumetric and weight features of each product/order and the delivery address) and shall be included in the order placement request before the finalization of the order and its respective payment.
b. It is further being clarified that for deliveries outside the EU you may place a request of interest for obtaining the product through our Customer Sales Support Team and the “Contact Us” link. As long as the delivery is considered to be feasible, following our interlan proceedings, we shall confirm the approval of your order and the shipping of the product, as well as the respective transportation costs.
c. Specifically, for orders of Gift Boxes, the transport cost in Greece, is as follows: • In Attica area: 5 Euro per Gift Box • Outside Attica Area: 10 Euro per Gift Box.
8.4. Free shipping
a. The Company has the possibility to offer part or total coverage of the transportation costs through promotion actions which shall be announced and uploaded on the Website and will be visible following the finalization of the orders in the respective section as regards the shipping details.
b. For your facilitation, in your purchase basket section the remaining order cost in order for you to have the right to Free Shipping will appear accordingly.
c. The Free Shipping service may not be applicable when discount vouchers or other special or promotional offers are being also used.
8.5. If you are not at the delivery address to receive your parcel at the time of delivery, the distributor will leave an information note with instructions on how to collect your order. In this case, the risk of loss or damage of goods is transferred to the buyer, taking into account the vulnerability of goods as expressly mentioned above. The distributor will attempt to deliver the goods up to 3 times, otherwise the goods will remain in the distributor’s premises under your own responsibility and expense and under the carriers’ general terms of storage.
a. Furthermore, please note that products delivered outside the European Union (EU) may be subject to custom clearance and relevant fees; the company cannot be held liable for custom duties and/or any other taxes/fees/costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be; on the contrary, the consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website.
b. Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, when ordering from HELLAS HANDMADE, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods.
c. The shipping cost for international destinations (excluding the European Union) is subject to the distinctive volumetric and weight features of each product and to the specific destination. As we process your order, you will receive prior notice of these details, and you will be made fully and properly aware of the cost incurred in the delivery of your order.
8.7. If the ordered product is not available due to force majeure or unexpected reasons for more than 30 days (after the order confirmation), for example due to, including but not limited to, production shortages or inability of the supplier to fulfil the order, our Customer Care Team will contact the customer to deal with the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the consumer. If the customer does not agree to proceed to another purchase, full, interest-free refund will be offered within 30 days.
8.8. In our effort to maintain the quality and freshness of our products, we place small and frequent orders to our suppliers and we do not keep large stocks in our warehouse, thus reducing the extra delivery time from the supplier to the consumer.
9.1. In order to serve you in the best and most thorough way, our company offers a choice of payment methods for the products you are interested in buying. In this context, we offer you the possibility to choose, as described below, the payment method for the products you are interested in buying, i.e.
a. via credit, debit and prepaid cards. Specifically, we accept payments by VISA, MasterCard, Maestro, Diners and Discover.
b. via the electronic wallet Masterpass
c. through a third party online payment service provider, like PayPal, Viva Payment for example
d. through deposit within the company’s bank account (Direct Bank transfer).
9.2. Provided that you have selected credit or debit card as a payment method, the transaction will be executed and completed by one of our trusted partner banking institutions which provides all the guarantees of security in electronic transactions. More specifically, your transactions in our electronic shop are conducted through the electronic payment platform “Alpha e-Commerce” of Alpha Bank using encryption TLS 1.2 with encryption protocol 128-bit (Secure Sockets Layers – SSL). The collection and processing of the payment information you send us is done exclusively by the partner banking institutions, which are solely responsible for their processing for the completion of the payment.
9.3. In case you choose to pay by credit card, you are advised to be present during the receipt of your order having you credit card or identity on you. If the order is placed under the information and on behalf of a company, you must use a corporate credit card. That is to say, it must be issued in the name of the corresponding company. Also, at the time of delivery, the authorized holder of the credit card is advised to be present with his/her credit card and identity. In any case, if a person who states that he/she represents you and acts on your behalf upon your verbal authorization appears at the delivery address you have indicated to the distributor, then the distributor reasonably accepts that that person acts in that capacity.
9.5. Discount vouchers, promotion codes, special offers
From time to time, we may offer promotional or discount vouchers, which will apply to specific purchases made through this Website. The conditions of use of any discount voucher or promotion code will be determined at the time of their issuing and will clearly indicate their expiry date. Furthermore, the Free Shipping Service applies depending on the promotional activity and it does not apply to every case. In addition, we will run special offers, valid only when used individually. It will not be possible to use these offers combined with another offer, Discount Voucher or Promotion Code. We also reserve the right to withdraw an offer, discount voucher, promotion code at any time, due to limited stock availability and any other operational reason, or replace the product on offer with a similar stock item, where appropriate.
10.1. We aim to provide full customer satisfaction. In any case, we urge you to check the products upon receipt. However, if you receive a wrong or faulty product, please contact our Customer Care Team immediately through the “Contact us” section for further details. Read also article 8 on the Delivery Policy, which regulates return issues and applies in combination with the present document.
10.2. All users who execute transactions through our online shop as consumers, are able to rescind any transaction within 7-14 days from the reception of their order by sending a rescission statement/mail within the above deadline along with the product, provided that both the product and the statement will be received by the Company within 14 days from the receipt of the product. Given that our products include goods which can be altered or which expire soon or are perishable and therefore vulnerable products, please be advised that these products are explicitly excluded by law from the right of rescission.
Please note that the criteria for determining the products excluded from the option of rescission are specified by law, such as the fragile nature of a product, how easily it can be altered or its short expiration date, and have been determined according to the usual practice and based on the statements and related conservation and maintenance instructions of the producers, as these are indicated on the product labels.
10.3. In case you exercise your right of rescission from the purchase of a product which is not excluded from this option, the following shall apply for the rescission of products purchased through our online shop:
a. Returns shall take place within 7-14 days at the latest from the exercise of your right of rescission (that is to say, from the sending of the relevant e-mail) specified in article 10.2. by sending the goods under your responsibility and expense and only to the address at 7, Isionis street, Athens 11853, Greece.
b. For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
c. The products that are returned should be dispatched to the above mentioned address and be accompanied by the Retail Receipt/ Sales Invoice or Delivery Note, along with the e-mail confirming the respective order, as received by the Company.
e. It is particularly noted that if these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for rescission cannot be satisfied and the product will be returned to you with your own expenses.
11. Order change/cancellation
11.1. An order change or cancellation can only be accepted if the confirmed order has not been dispatched, i.e. the order has not been completed. After order confirmation and even if the order has not been dispatched, the delivery address CANNOT be changed for security (anti-fraud) reasons.
11.2. If you are a consumer, you can exercise the right of rescission as set out in article 11. above, or follow the product return procedure as set out in article 10. or the returning proceeding described in article 12.
11.3. In case of any problem please contact our Customer Care Team for further details through the “Contact us” section.
12. Returns of products in the event of actual defect or lack of agreed capacity
12.1. We aim to provide full customer satisfaction. However, if you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact our Customer Care Team immediately, through the “Contact us” section for further details.
12.2. In all cases of return of products purchased on our online store due to actual defect or proven lack of agreed capacity resulting from our fault, the following shall apply:
a. The returned products can only be sent to our address at 7, Isionis street, Athens 11853, Greece. The collection of the product on behalf of our Company will be handled only by our partner carrier after you have first contacted our Customer Care Team through the “Contact us” section and informed us of the proven problem in connection to the specific product. The collection of the product to be returned will take place exclusively at the delivery address you have stated to us upon placing your order.
b. The product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions.
c. The returned products should be accompanied by the Retail Receipt/ Sales Invoice or Delivery Note. Please note that if one of the above mentioned documents is missing, your request cannot be fulfilled and the product will not be collected by our Company.
d. We will process your return request within a reasonable period of time and will replace with other product or return the money paid respectively.
13. Disclaimer of liability
13.1. The content of this Website (regarding the listed products and offered services) is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, HELLAS HANDMADE and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or equity law, and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or in connection to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. In addition, HELLAS HANDMADE cannot be held liable for any delay in the refund of part or the total of the amount you are entitled to due to the partner payment service providers if the relevant order has been issued by HELLAS HANDMADE in due time.
13.2. Our company cannot be held liable for any loss or damage that may be caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your hardware, software, data or other proprietary material due to the use of this Website or the download of any material posted on this or any other website linked to it.
13.3. The company and its partners make every possible effort, in the context of the technical control they carry out at regular intervals, to ensure that there is seamless and uninterrupted access to HELLAS HANDMADES’ services, content and transactions while maintaining the company’s high safety level. However, the company cannot be held liable if for any reason, including negligence, the operation of HELLAS HANDMADE is interrupted or hindered and/or it is not possible to access it and/or if, despite the applied security measures, “viruses” or other malicious software are identified and transmitted to the terminals of users/visitors or if unauthorized third parties intervene in any way in the content and operation of the website hindering its use, causing problems to its proper functioning or stealing data related to users’ personal information. Furthermore, we cannot be held liable in case of interruption to the access to our website for reasons beyond our sphere of influence, as well as due to technical or other network failure, force majeure or unexpected events.
14. Linking to this Website
You may link to our home page, provided you do so in a fair and legal way, without damaging our reputation or taking advantage of it, but you must not establish a link in a way implying any form of association, approval or endorsement on our part where none exists. You must not establish a link from any Website that you do not own. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without prior notice.
15. Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with HELLAS HANDMADE, so you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Any reference to a trademark or brand name is used solely to describe or identify the products and services and it is in no way asserted that such products or services are endorsed by or connected to HELLAS HANDMADE. You may not extract and/or re-utilize parts of the content of the Website without the written consent of HELLAS HANDMADE. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract any content (whether once or many times) and re-utilize any substantial parts of this Website, without the express written consent of HELLAS HANDMADE. In addition, you may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this Website without the express written consent of HELLAS HANDMADE.
HELLAS HANDMADE shall, at its own absolute discretion, at any time and without notice, have the right to modify, remove or change the Services and/or any page of this Website.
19.2. By visiting the Website or sending us e-mails, you are communicating with us electronically. Our forms of communication with you are by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you with electronically meet any legal requirement that such communications be in writing. We use a complaints handling procedure with a view to try to resolve any disputes that may arise. Should you have any complaints or comments, please contact immediately our Customer Care Team through the “Contact us” section.
20. Social media
The Website provides you with the option to interact with social media networks, i.e. Facebook “Like” buttons, Instagram, Twitter, Pinterest and other. These features may enable access and/or signing in to your social media accounts. We do not control those social media services and your profiles on those services, and we cannot change your privacy settings on those services or establish rules about how your personal information on those services will be treated. Only you and the social media service providers may control those issues, not HELLAS HANDMADE. We recommend you read all policies and information on the respective social media services to learn more about their privacy policies before using any such features made available to you on our Website. We are not responsible for any acts or omissions by any social media service provider or your use of features included in their platform.
21.1 To the extent permitted, we hereby exclude liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the Website or the data featured on it, including, without limitation to, direct, indirect, incidental, or consequential losses, or damages, whether arising from the following indicative issues, loss of profits, loss of revenue, loss of data, loss of use or otherwise, and whether or not the possibility of such loss has been notified to HELLAS HANDMADE. The foregoing will apply whether such claims, losses or damages arise in tort, contract, negligence, under statute or otherwise. However, when using our Services, your statutory rights are not affected. Always bear in mind that our site is provided “as is”. As a result, access to it is made at the entire risk of the visitor-user.
21.2. For the products or services that you find on our site, we cannot be held responsible for defects that are attributed to the producers. Our primary role is that of resale and we take every care, under the applicable laws governing our actions, to honor it. We cannot be held responsible for defaults beyond our control. If you breach these conditions and we take no further action, we will still be entitled to use our rights and remedies in any other similar situation.
22. Governing Law and Jurisdiction
a. These terms are governed by and construed in accordance with the laws of Greece and the European Union (EU). You agree, as we do, to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.
b. These terms and conditions are being drafted in Greek and in English language. In case of inconsistencies between the 2 versions, the Greek one shall supersede.
23. Entire Agreement
23.2. If any provision of the contract is held to be abusive or is void, this does not affect the other terms of the contract, which shall remain valid and binding to the parties.
23.3 Any delay in exercising some or all of the rights by the parties under these terms does not imply the weakening or waiver of this right, which may be exercised at any time at a later stage and in the beneficiary’s reasonable discretion.
24. Ethical Sourcing Policy
As a reputable and trusted business, HELLAS HANDMADE is committed to offering its customers high quality products, while feeling obliged to ensure that its suppliers are operating ethically. We expect our suppliers to consistently provide a safe and healthy environment for their employees to work in, respecting fundamental human rights. All suppliers should comply with their national employment laws and regulations especially as regards: a. Minimum age of employment b. Freely chosen employment c. Health and safety d. Freedom of association and the right to collective bargaining e. Not discrimination f. Not harsh or inhumane treatment g. Working hours h. Rates of pay i. Terms of employment HELLAS HANDMADE will never knowingly source products from countries not in compliance with the above principles. We also trust our suppliers encourage respect for these principles when dealing with their own supplier base, but we cannot guarantee that they indeed take any actions in this direction. Due to the complexity of some of our suppliers’ supply chains, it is not always possible to monitor and control the conditions under which each individual participates in the production of our products. However, as HELLAS HANDMADE continues to grow, we recognize the importance of being proactive and doing everything within our power to protect the rights of those involved in the production of the goods we are offering. HELLAS HANDMADE cannot be held liable for any unethical behavior on the part of its suppliers.